Managed IT Support

You get a dedicated support contact with an experienced team behind them. When a computer, account, printer, Microsoft 365, or the network gets in someone's way, they know exactly who to call.

We provide managed IT services for New York and New Jersey businesses that don't want to hire a full IT department. We fix the day-to-day problems, and we watch the ticket history for patterns. The same issue coming back every month usually means something underneath needs replacing or reconfiguring.

Fixing things when they break is the visible part. The rest is maintenance, updates, access reviews, security checks, documentation, chasing vendors, and planning upgrades before the old equipment dies on a Monday morning.

That background work is where the savings are. Every repeat issue we eliminate and every project that doesn't stall is time your staff get back.

An account change is a security decision. A network problem shows up as bad phone calls and blank camera feeds. A backup gap only shows up when you need to recover. These things are connected whether or not the companies running them talk to each other.

With the Single Point Of Tech model, your staff don't have to work out which vendor owns a problem. They call us, and we take it from there.

There's a point where calling someone when things break stops working. New hires wait days for a laptop. Remote staff can't get into the shared drive. Your insurer starts asking security questions nobody can answer.

That's usually when businesses call us. We give your staff one place to get help, keep up with the maintenance, deal with your vendors, and keep an eye on security and backups while we're at it.

See how one support model helped a children's therapy center grow from 2 to 70+ employees across five locations while moving from in-house servers to the cloud.

Want your own IT staff instead? Compare in-house IT, an MSP, and co-managed IT, plus a fourth option built around your own team.

New York companies can also see how we support New York City businesses, including onboarding, on-site access, security, and reporting.

IT support is the part your staff see: fixing a laptop, unlocking an account, getting a printer working again. IT services cover everything around it, including security, backups, networks, phones, vendor calls, documentation, and planning. Good support fixes the problem in front of you. Good IT services stop it from coming back.

There are four common ways to get that work done. A break-fix shop bills by the hour once something is already broken. A managed IT provider takes ongoing responsibility for an agreed scope for a recurring fee. Co-managed IT pairs your own IT person with an outside team for coverage, tools, security, and escalation. Internal IT consulting helps you design, hire, and equip your own department.

A 120+ user healthcare facility rebuilt after ransomware around an internal hire supported by our co-managed IT team.

Building your own department? See Compass internal IT consulting.

Comparing providers? Use our 12-point MSP evaluation checklist.